| Print | Back |

Help

The videos or sounds won’t work
Why do I have problems opening Word (.doc) documents?
How do I download rather than open a file?
The page won't fit on my screen
The text is too small
Why do I get a Macromedia Flash Player security warning?
I get a message telling me to enable JavaScript
Why can't I use the keyboard to tab to all form controls (checkbox, radio buttons, submit buttons etc) on Mac OSX?
Why can't I navigate by keyboard in Mac/Internet Explorer?
Why can't I navigate by keyboard into Flash content with Firefox or Safari?
Why can't I navigate to the first link in a frame in Safari
Why does my Mac OS 8.6 or 9.2 computer sometimes freeze of crash when using this site?

The videos or sounds won’t work

Make sure you have installed Flash Player version 8 or higher.

Be sure to click the ‘play’ button below the video to start the video.

Why do I have problems opening Word (.doc) documents?

You will need an office program like Microsoft Office or the free Open Office.

Also your browser and computer settings may be set to download and not open these files.

If you are having problems opening Word (.doc), right-click the mouse (press CTRL and click on a Macintosh) and select 'save target as...' or 'save link as...' then choose a location to save the file.

If you do not have these options and still have problems, you may need to change your browser settings.

Changing your browser settings

The following instructions explain how to change the settings for Internet Explorer 5.2 on Mac OSX so that the browser will open a document (.doc) file in Microsoft Word.

Select Preferences from the IE's Explorer menu
Select File Helpers from the column on the left
Click on the word 'Extension' at the top to sort the settings by extension
Locate the '.doc' setting and double click it to open it
From the 'How to handle' pop-up menu, select 'Post-Process with Application'
Make sure that Microsoft Word is the selected application (if not, use the browse button located to the right to find and select it)
Click OK to close the Edit File Helper window
Click OK to close Internet Explorer's Preferences window

How do I download rather than open a file?

PC: Right click on the link and 'Save Target As' (Internet Explorer) or 'Save Link As' (Firefox), and from the dialogue box specify the location where the file is to be downloaded to.

Mac: [Option] + click on the link saves to the desktop.

The page won't fit on my screen

Set your screen resolution to 1024x768 or higher. The following instructions are for Windows XP (Vista is very similar):

From the Start Menu, go to the Display Control Panel.
Click the Settings tab.
Under Screen resolution move the slider to 1024x768 (or higher).
Click OK. Your screen may go black for a few seconds, that’s normal.
You will see a message asking ‘Do you want to keep these settings?’
Click Yes.

The text is too small

On most pages you can change the size of the text. The following instructions are for Internet Explorer 7:

Click the Page button on Internet Explorer’s toolbar.
Move your mouse over Text Size.
Click on your desired size.

Why do I get a Macromedia Flash Player security warning?

Macromedia Flash Player 8 and later, Flash Player security for local content restricts network communication for certain kinds of content that is stored on your local computer, unless you give permission. This security measure protects you from potentially harmful content that could be used to send sensitive information stored on your computer or local network to locations on the Internet. To find out more about this please go to http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=4c093f20

I get a message telling me to enable JavaScript

The following instructions are for Internet Explorer 7:

Click on the Tools menu, then Internet Options.
Click the Security tab.
Click the Custom Level button.
Scroll down the list to Scripting (it's near the bottom of the list).
Under Active Scripting, click Enable.
You will be asked if you want to change the setting for this zone. Click Yes.
You will now be back at the Security tab. Click OK.

Why can't I use the keyboard to tab to all form controls (checkbox, radio buttons, submit buttons etc) on Mac OSX?

By default Mac OSX (before 10.3)has 'Turn on full Keyboard access' off by default in System Preferences.Turn this on and ensure 'For Windows and dialogs, highlight' is set to 'any control'. Access this via Apple - System Preferences - Hardware - Keyboard and Mouse - Keyboard Shortcuts.

If you are using Firefox: (in versions before Firefox 1.5) and find this still does not work type 'about:config' into the browser address bar and change the accessibility:tabfocus value from its default OSX setting of 1 - 'Text field form controls only' to 7 'All form controls and hyperlinks'

If you are using Safari: check the version. Safari 1.x does not fully support keyboard access. Safari 1.2 and above does.

Why can't I navigate by keyboard in Mac/Internet Explorer?

If you are using Mac/Internet Explorer and find the navigation does not expand or collapse with keyboard navigation you must either use a mouse to navigate or change browser. Also use mouse clicks to close buttons etc where you cannot tab out.

Why can't I navigate by keyboard into Flash content with Firefox or Safari?

This is a generic Flash bug that has not been fixed for Firefox (PC or Mac) or Safari. To overcome this issue you can either use the text version or use Internet Explorer.

Please note that keyboard navigation of entire content (including navigation and Flash content) is most successfully accomplished using Internet Explorer on PC.

Why can't I navigate to the first link in a frame in Safari

Safari implements their focus/tabbing in a different (and arguably wrong) way. The only way around this is to use [Shift] + [Tab] to go back one link from the second.

Why does my Mac OS 8.6 or 9.2 computer sometimes freeze of crash when using this site?

Your computer may have insufficent RAM to run many applications at one time. Try shutting down other applications and only opening one at a time (for instance do not have Acrobat Reader and Flash open at the same time).